I just placed an order, can I make changes to it?
Once an order has been placed, we are unable to make changes, modify or cancel your order for any reason. We also do not offer any missed coupon code discounts, so if you are trying to use a code please make sure to enter it prior to payment.
How will my order be shipped and what are the shipping fees?
Please allow 1-2 business days for order processing, not including weekends and holidays.
DUE TO COVID-19 SHIPPING AND PROCESSING TIMES MAY BE A LITTLE LONGER, BUT PLEASE BE ASSURED WE ARE WORKING HARD TO GET YOUR ITEMS OUT ASAP.
If ordering for an event or for any time sensitive orders, please contact us PRIOR to placing an order to ensure we are able to get your order to you by the desired date as once an order is placed, it may not be cancelled.
Our preferred shipping provider is USPS. Standard delivery time is 3-5 business days from the time your package is confirmed and departs our store. Orders are not shipped until credit card authorization has been verified and cleared. Orders are shipped in the order they were received.
If you chose Priority or Express shipping at checkout, you are paying for a USPS shipping method, not including packaging/fulfillment time of your order (1-2 days).
Please note that delivery times do not include Saturdays, Sundays, or any major holidays.
Standard shipping is free in the United States for orders over $12 and minimal shipping charges for orders under $12!
There are minimal fees for shipping to Canada and expedited shipping in the US.
I entered the incorrect address, what should I do?
We ship very quickly so we may not be able to fix the issue, this is why you should make sure your order is 100% correct before checking out. However, we will do our best to assist if you email firstname.lastname@example.org and let us know. We are NOT responsible for any mistake you make entering an address at checkout, but please know we will do our best to help.
How do I know the status of my order?
Once your order has been placed you will receive an order confirmation email. (Awaiting Fulfillment) Once your item has shipped you will receive a delivery confirmation email with tracking number. You can also LOG IN to your store account at any time to check the status of your order.
UNFORTUNATELY, WE ARE NOT RESPONSIBLE FOR ITEMS LOST IN TRANSIT or misdelivered. If you would like to purchase insurance, please send us an email at email@example.com upon placing your order to discuss additional costs. We will send an invoice for the cost of insurance.
We understand it can be frustrating when your packages says delivered and you are unable to locate it, but please understand this is a matter with the carrier and not with us. We are not responsible for lost, stolen or damaged packages during transit to the final destination. Once an item has left our facility it is in the hands of the designated shipping carrier to deliver it to you safely.
If for any reason you have an issue with the delivery of your order, we recommend reaching out directly to USPS 1 (800) 344-7779 or UPS 1 (800) 742-5877 depending on how your package was shipped. Have your tracking information ready to get to the agent so they can assist you.
To request signature delivery for your package or insurance, please contact us directly at firstname.lastname@example.org so we can arrange a signature delivery that PRIOR to shipment and invoice you for the additional charges.
If a shipment is refused, or returned due to customer error (i.e. wrong address), the customer is responsible for the original shipping charges, as well as the cost of returning the package to Off the Racks Boutique. This amount will be deducted from your merchandise refund.
Undeliverable orders due to error on your part that require re-shipment will be charged to you.
Our shipping is FREE for orders over $12 - Thank you for voting us Best Boutique in 2016, 2017, 2018 & 2019.