How will my order be shipped and what are the shipping fees?
Please allow 1-2 business days for order processing, not including weekends and holidays.
Our preferred shipping provider is USPS. Standard delivery time is 3-5 business days from the time your package is confirmed and departs our store. Orders are not shipped until credit card authorization has been verified and cleared. Orders are shipped in the order they were received.
If you chose Priority or Express shipping at checkout, you are paying for a USPS shipping method, not including packaging/fulfillment time of your order (1-2 days).
Please note that delivery times do not include Saturdays, Sundays, or any major holidays.
Standard shipping is free in the United States!
There are minimal fees for shipping to Canada and expedited shipping in the US.
How do I know the status of my order?
Once your order has been placed you will receive an order confirmation email. (Awaiting Fulfillment) Once your item has shipped you will receive a delivery confirmation email with tracking number. You can also LOG IN to your store account at any time to check the status of your order.
UNFORTUNATELY, WE ARE NOT RESPONSIBLE FOR ITEMS LOST IN TRANSIT. If you would like to purchase insurance, please send us an email at firstname.lastname@example.org upon placing your order to discuss additional costs.
BOURBON & BOWETIES PURCHASES equal to or exceeding $100 will receive complimentary insurance.
If a shipment is refused, or returned due to customer error (i.e. wrong address), the customer is responsible for the original shipping charges, as well as the cost of returning the package to Off the Racks Boutique. This amount will be deducted from your merchandise refund.
Undeliverable orders due to error on your part that require re-shipment will be charged to you.
Our shipping is FREE and always will be. Thank you for voting us Best Boutique in 2016 and 2017.